Online Purchases at Regular Price
If you are dissatisfied with your online purchase, you can return it to the store within 7 days of receipt and we will happily exchange it or provide a store credit.
If you are unable to visit our store to return or exchange an online order, we invite you to ship the item(s) at your expense by courier or Canada Post to Chris James Kingston, 253 Ontario Street, Kingston, Ontario, K7L 2Z4 for a replacement item or store credit. Please contact firstname.lastname@example.org for return authorization to ensure we have a suitable replacement item or to issue a store credit.
Any item purchased online and returned to Chris James Kingston must be unused and have all original tags attached.
In-Store Purchases at Regular Price
We will gladly exchange any regularly priced merchandise or provide a credit note within 7 days of purchase. We require a copy of your sales receipt and original tags must be attached to the unworn garment. No cash or credit card refunds.
Sale-Price Merchandise Online and In-Store
Items that were purchased where the discount exceeds 30% are considered final sale. We will gladly exchange any purchase made during a sale within 7 days of receipt where the discount is less than 30%, unless it is marked as “final sale.” Any returned item must be unused and have all the original tags attached.
We will gladly exchange any gift purchase within 7 days or provide a credit note. We require a copy of your gift receipt and original tags must be attached. Above protocols are still applicable.
Return of BOGO (Buy One, Get One Half Price) Purchases
During our BOGO sale, you can buy one item at regular price and receive a second item, of equal or lesser value, at half price. If you are dissatisfied with your purchase, you can return it to the store within 7 days of receipt and we will happily exchange it or provide a store credit.
If you return a half-price item to the store, we will gladly exchange it for a second item of equal or lesser value and provide a credit note for any difference in price. If you choose to exchange a half-price item for an item of greater value, you will be charged the price difference in keeping with the BOGO offer.
If you return the full-price item, the BOGO offer is void on those two items. We will issue a credit note for the transaction involving the paired BOGO pieces. You can then re-purchase the single item of your choice at the stickered price.